Returns & Exchanges
At Santos Organics, we stand behind the quality of our natural products and want you to be completely satisfied with your purchase. If a product is faulty or does not meet our high quality standards, we offer a straightforward return process to ensure your peace of mind.
Contact Support
Email our customer care team within 7 days of receiving your order, including your order number and a brief explanation of the issue.
Provide Evidence
For perishable food items or damaged goods, please attach clear photographs of the product and its packaging to help our quality control team assessment.
Await Approval
Our team will review your request and provide a Return Authorization or instructions for a replacement within 2 business days.
Receive Refund or Credit
Once approved, a refund will be processed to your original payment method or a store credit will be issued to your account for future organic shopping.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing